Refund and Cancellation Policy
What happens when plans change: cancellation windows, refund timelines and the rules for deposits, gift cards, packages and event bookings at BLACK Bar & Grill.
Last updated: January 2026
Fair rules, stated before you pay
This policy explains when refunds apply, how long they take and what is not refundable. The cancellation terms for your specific experience are confirmed at booking; where those terms differ from this page, your booking confirmation prevails. Your rights under Australian Consumer Law are unaffected by anything below.
01Standard table bookings
Regular dinner reservations require no deposit and can be cancelled free of charge at any time before the seating time. We ask for as much notice as possible so the table can be reallocated.
02Prepaid experiences
Tastings, masterclasses, workshops and celebration packages are prepaid and follow the windows below.
- More than 72 hours before: full refund or free date change
- 48 to 72 hours before: 50% refund or one free date change
- Under 48 hours: non-refundable, transferable to another guest
- No-show on the day: non-refundable and non-transferable
- If we cancel for any reason: full refund or priority rebooking, your choice
03Chef's Table and private events
Private formats are quoted individually because menus, staffing and spaces are committed to your date. The deposit schedule, cancellation windows and any supplier costs are written into your quote and event contract, which takes precedence over this page.
04Gift cards
Unused digital gift cards can be refunded to the original purchaser within 14 days of purchase. After 14 days, cards remain valid for their full three-year term but are non-refundable except where required by law. Cards used partially cannot be refunded for the remaining balance except where required by law.
05How refunds are processed
Approved refunds return to the original payment method within 5 to 10 business days, depending on your bank. We confirm the refund by email when it is issued. Where payment was made by cash or voucher, refunds are issued by bank transfer within the same timeframe.
06When something goes wrong on the night
If your experience falls short of what was confirmed, tell the floor manager on the night so we can fix it there and then. For issues raised afterwards, email us within 14 days with your booking details and we will investigate and respond within 5 business days. Remedies follow Australian Consumer Law.
Refund requests
To request a cancellation or refund, contact us with your booking name, date and the experience booked. Requests are processed in the order received.
More from our legal library
These documents govern use of austeatsanddrinks.com and bookings with BLACK Bar & Grill at The Star Sydney. Venue entry and gaming services are additionally subject to The Star Sydney house rules and NSW liquor and gaming legislation.
Ready when you are
Questions answered, documents read. The coals are lit and the table is waiting.